1. Help Us Understand the Issue
Please share the order or part number and a brief description of the problem. Photos are helpful. For dimensional or functional concerns, measurement results, the method used and the quantity found to be affected can help us investigate more quickly.
2. We Coordinate the Review
Sales brings the issue to the quality team, with engineering and production involved as needed. We review the finding, identify the affected parts and discuss the next steps with you.
3. Putting It Right
Depending on the findings, the response may include further inspection, rework or replacement. Any proposal to accept parts outside the agreed requirements is subject to your approval.
4. Following Through
An 8D report can be provided to document the investigation and actions taken. Where changes are needed to prevent recurrence, the report can also cover those measures and how their effectiveness is checked.